Service Writer-Warranty Administrator

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Service Writer-Warranty Administrator

Elliott Farm Equipment Ltd.
Location: Carleton Place, Ontario
Posted: June 20th 2024
Deadline: August 19th, 2024
Salary: $24.00-$26.50 per hour
Description:

Elliott Farm Equipment is a proud family business with over 65 years of service to the Ottawa Valley and surrounding areas. Founded in 1959 by Cecil and Letty Elliott, the company started as a dealer for Cockshutt and Gehl equipment. Over the years, Elliott Farm Equipment has expanded to become one of the largest farm implement and equipment dealers in the Ottawa Valley.

As a growing agricultural equipment distributor, our vision is twofold:

  • To become the premier specialized agricultural equipment distributor in the Ottawa Valley.
  • To successfully train and develop our employees, providing them with a rewarding and challenging work environment.

We are recruiting for a Service Writer-Warranty Administrator. This is a full-time position working Monday to Friday.

Duties include:

  • Efficiently manage, coordinate and schedule the field service technician’s time
  • Maintain the invoicing of work orders in a timely manner
  • Communicate with the customer in regard to quotes, job status and scheduling
  • Coordinate activities and cooperate with other departments to best serve the needs of the customers and employees
  • Handle warranty claims, including computation of charges, submission, and follow-up
  • Maintain service department files and records
  • Update customer profiles using equipment, hours, or other information from the customer work orders
  • Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility
  • Maintain accurate and on-time reports relative to the service department’s operation
  • Ensure all charges related to work orders are posted properly and closed on a timely basis
  • Process warranty and product improvement claims and handle communications with customers in a professional manner
  • Proactively seek customer feedback, anticipate problems, and respond promptly
  • Review all repair work orders for accuracy and completeness concerning parts, materials, and labor, and approve the release of equipment for delivery to the customer
  • Assist with conducting and scheduling all in-house service technician training
  • Assist in the appraisal of repair work coming into the service department
  • Keep the operations manager apprised of all customer complaints
  • Meet with the operations manager to review department performance profitability, efficiencies, and personnel matters
  • Manage field and shop service technicians' time
  • Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility
Qualifications
  • Strong organizational skills
  • Strong computer skills
  • Knowledge of service processes and procedures
  • Excellent customer service skills
  • Excellent oral communication and written skills
  • General understanding of mechanical/technical terms (preferred)
  • Strong knowledge related to diesel or Ag technology (preferred)
  • High school diploma or GED is an asset
  • Cable of lifting and moving packages up to 50 pounds daily
  • French-language ability is an asset
Additional Information

We are leaders in the specialized agricultural industry and offer career paths in service, parts, and sales. If you’re a talented individual looking to contribute to our team, we encourage you to apply for this exciting opportunity!

This position is located in Carleton Place with some travel to the Pembroke location.

There is potential for career growth opportunities and bonuses. Benefits include extended healthcare, vision care and on-site parking.

Contact Information
Jason Stockill, Operations Manager
Elliott Farm Equipment Ltd.
Carleton Place, Ontario, Canada

Email: elliottsjason@nrtco.net
Website: www.elliottfarmequipment.com
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