Residential Manager

Residential Manager

Leeds and Grenville Interval House provides emergency shelter, outreach counseling and transitional support for abused women and their children throughout the Leeds & Grenville area. We offer accommodation, counseling and a 24-hour crisis and support line for women in distress as well as support programs.

We are recruiting for a Residential Manager. This is a full-time position.

Reporting to the Executive Director, the Residential Manager supports the needs of abused and at-risk women by managing our emergency residential program and staff. Reporting to the Executive Director, the Residential Manager supports the needs of abused and at-risk women by:

• Supervising and evaluating shelter staff
• Managing referrals 
• Maintaining and updating staffing schedules
• Providing back-up to residential counsellors when needed
• Facilitating conflict resolution
• Managing the recruitment, training and volunteer involvement in the shelter
• Supervising and evaluating volunteers
• Ensuring statistics are maintained
• Ensuring groceries and supplies are purchased
• Overseeing and trouble-shooting the data base W.I.S.H
• Being a member of the health and safety committee
• Ensuring the smooth and safe operation of the building, including contacting appropriate service personnel when maintenance or repairs are required
• Being on-call, or assigning a designate to be on call when on leave
• Reporting any issues to the Executive Director
• Assisting in public education efforts when required
• Identifying the needs of abused women in the community and cooperate and work with other community agencies to ensure maximum service delivery to women
• Actively participating in staff meetings
• Other duties as required

• Post-secondary education and/or equivalent work experience in women’s issues
• Three years of management experience in the area of social services
• Knowledge and understanding of women’s issues in a feminist framework particularly violence against women and their children, including living with disabilities, diverse cultures, harm reduction practices, addictions and barriers to safety with a trauma informed approach to all services
• Understanding of the civil and criminal legal system and how it impacts women and children’s lives
• Current CPR and First Aid certification
• Satisfactory vulnerable checks (PVSC) with future checks every three years

Skills and Abilities:

• Strong assessment skills
• Ability to make effective decisions to initiate and follow through on programs and projects
• Communicate effectively and assertively
• Work in crisis situations
• Provide supervision to the residential staff team
• Work as part of a management team
• Work as an integral part of a team and the community
• Coordinate and prioritize responsibilities and activities
• Knowledge of word processing and other software including in-house database systems and office equipment operations
• Ability to speak a second language an asset
• Understanding issues related to the voluntary sector

Leeds and Grenville Interval House is committed to supporting women, children and youth experiencing violence and working collaboratively with the community to eliminate all forms of violence and oppression.