Director, Employment Services


Director, Employment Services

Youth Services Bureau of Ottawa
Location: Ottawa, Ontario
Posted: November 27th 2019
Deadline: December 6th, 2019
Salary: $91,000-$109,366.40 per year

Youth Services Bureau of Ottawa (YSB) was established in 1960 and is one of the largest and most comprehensive not-for-profit organizations serving youth in the community. Since its inception, YSB has developed its four primary pillars of programming: youth justice, community and housing, mental health and employment services where each service has discrete functions and requires specific competencies and abilities. 

YSB employs just over 325 full and part-time professionals in a unionized environment in over 22 locations across Ottawa. YSB delivers services to over 2500 number of youth and families each month. 22% of YSB’s $29.7 million annual budget is attributed to the employment services programs. 

Youth Services Bureau of Ottawa is currently seeking a qualified individual to fill the role of Director of Employment Services. 

As a member of senior management, the Director oversees YSB’s employment offices located throughout the city. The Director provides leadership, develops short and long-term plans, and directs the staff resources and operations of the department, in accordance with the YSB’s mandate, vision and strategic plan. 

Key Duties: 

  • Participates in YSB senior management decisions concerning the development of YSB’s strategic vision and ensures alignment and implementation of employment services strategic direction within this vision
  • Provides hands-on leadership in the design of employment services locally and provincially
  • Engages in strategic planning with community partners and government, maintaining strong partnerships through collaboration
  • Develops and responds to reporting processes with and for the funder.
  • Develops funding opportunities internal to YSB and throughout the community
  • Supports and supervises coordinators and staff to meet the service objectives established for the employment programs
  • Manages the employment services departmental budget
  • Maintains on-going and collaborative working relationships with internal departments, HR, QAQI, finance, IT and communications
  • Ensures compliance with agency policies, collective agreements and relevant legislative requirements
  • Builds relationships with the media in order to obtain positive advertising 
  • Relevant graduate-level degree in education, business, social sciences or a combination of relevant experience and education
  • Oral and written fluency in English is essential; oral and written fluency in French will be considered an asset.
  • Significant experience (7-10 years) at the senior management level
  • Experience working within the employment and education sector
  • Experience working in a not-for-profit unionized work environment
  • Experience working within a values-based organization
  • Experience in working within the context of broad program changes
  • Experience in building and managing stakeholder relationships
  • Demonstrated ability in fiscal and human resource management 


  • Leadership – ability to set the highest standard and challenge employees to achieve at this level, experienced in change management and system planning
  • Communication – ability to communicate strategically to support specific outcomes
  • Interpersonal – strong people skills, ability to manage relationships with external stakeholders and funders
  • Thinking skills – ability to view problems from several angles and consider implications and alternative solutions, strategic
  • Flexibility - able to adapt behaviours in response to changing circumstances while still pursuing goals
  • Self-confidence; demonstrated ability to manage within a changing milieu with multiple and varied responsibilities 


  • Passion for youth and the mission of YSB
  • Integrity and strength of character
  • Commitment to employee development and continuous quality improvement
  • Ability to lead the department, act as a coach, mentor and positive role model
  • Ability to manage conflict
  • Considers, values and respects opinions of key stakeholders including youth and consumers
  • Ability to actively participate in setting organizational strategic directions 
Additional Information

YSB values diversity. We are committed to building a workforce that reflects the diversity of our community.  Accommodation will be made available for applicants with a disability throughout the hiring process. Applicants must make their needs known in advance. 

All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered.

This is a non-unionized position being advertised internally and externally. 

Applications will be accepted until December 6th, 2019.

Apply Online

Contact Information
Youth Services Bureau of Ottawa
2675 Queensview Drive,
Ottawa, Ontario, Canada
K2B 8K2

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