Customer Service Officer

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Customer Service Officer

Conservative Party of Canada
Location: Ottawa, Ontario
Posted: March 9th 2019
Deadline: May 8th, 2019
Description:

The Conservative Party of Canada is recruiting for a Customer Service Officer to work at the National Service Desk. This is a permanent, full-time position.

The National Service Desk is responsible for providing communications support to advance the principles and policies of the Conservative Party of Canada. The National Service Desk Customer Service Officer will provide the highest level of customer service to those calling from Electoral District Associations, donors, members and the inquiring public in a timely and professional manner.

Duties and Responsibilities:

  • Respond to requests by phone on routine issues in accordance with procedures and scripts provided.
  • Compose routine correspondence in response to written and electronic communications.
  • Track and report significant issues from party members, donors and the inquiring public.
  • Ability to independently complete daily tasks including but not limited to the compilation of letters, printing of tax receipts and membership cards, and data cleaning processes.
  • Update donor and membership database as required.
  • Meets productivity standards as determined by the department manager.
  • Other duties and projects as assigned.
Qualifications
  • Minimum Grade 12 education
  • Post-secondary education in political studies, communications, information technology or a related field is a strong plus.
  • 1-2 years related experience in a public relations and/or customer service role
  • 1-2 years of IT experience including call centre work is an asset
  • Fluent in English and French (written and oral)
  • Must be willing to work both normal business hours and evenings and weekends, on-call hours as needed.
  • Excellent customer service skills - you are positive, professional, courteous and service-oriented.
  • Ability to communicate fluently and persuasively.
  • Ability to write clearly and concisely.
  • Initiative and responsibility: works well with little direction, exercises sound professional judgement.
  • Good team player and excellent interpersonal skills: can collaborate well with others.
  • Must be familiar with the Canadian federal political system and the principles, policies and culture of the Conservative Party of Canada.
  • Strong organizational and problem-solving skills.
  • Critical thinking, analysis, and follow-through.
  • Ability to work in a fast-paced, changing environment.
  • Ability to work under a deadline.
  • Ability to understand new computer programs with ease.
  • Experience with various helpdesk software (e.g. Salesforce).
  • Understanding of remote desktop support is a bonus.
  • Experience with various operating systems (Windows XP, Windows 7, Windows 8, Windows Server 2003/2008) and Microsoft Office 2007/2010/2013
Additional Information

Only candidates selected for an interview will be notified.

Contact Information
Conservative Party of Canada
130 Albert Street, Suite 1720,
Ottawa, Ontario, Canada
K1P 5G4

Fax: 613-755-2001
Email: jobs@conservative.ca
Website: www.conservative.ca
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